JOB TITLE: IT Support Intern
JOB TYPE: Part Time/ Full Time
JOB DESCRIPTION:
We are seeking a motivated and eager IT Support and Operations Intern to join our team. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns generally work part time during fall/winter and fulltime spring/summer.
RESPONSIBILITIES:
Request Fulfillment
· Manage user requests for new software, hardware, and other IT-related services
· Ensure timely and efficient request fulfillment
Incident Resolution
· Provide first-level contact and problem resolution for all internal users
· Respond to inquiries, diagnose problems, and guide users through step-by-step solutions
Technical Support
· Assist with installation, configuration, and ongoing usability of system hardware and software
· Identify, analyze, and resolve hardware, software, and network-related issues
· Escalate problems to higher-level support when necessary
User Education
· Educate users on basic system use and best practices to enhance their knowledge and reduce future issues
· Maintain detailed records of user issues, resolutions, and help desk activities
· Update and maintain technical documentation and knowledge base articles to assist in resolving future issues
Collaboration
· Work closely with other IT staff to address broader issues and implement improvements
QUALIFICATIONS:
· Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications
· Technical knowledge of hardware, software, and network systems
· Familiarity with remote desktop applications and help desk software
· Experience with Microsoft Windows, Microsoft 365, and Azure AD
· Strong problem-solving, analytical, and creative thinking skills
· Excellent communication and collaboration skills
WHAT WE OFFER:
· Hands-on experience with real-world technical support and operations
· Mentorship from experienced professionals in the field
· Opportunity to work in a collaborative and innovative environment
· Potential for future full-time employment based on performance